Effective Date: 8 July, 2025
At 9x12agency.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with our services.
By using this site, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
a. Personal Information
When you place an order, register for an account, or contact us, we may collect:
- Full Name
- Email Address
- Billing Address
- Payment information (processed securely via Stripe, PayPal, or other providers)
- Phone number (if provided voluntarily)
b. Non-Personal Information
We also collect technical data such as:
- Browser type and version
- IP address
- Pages visited
- Device type
- Referring URLs
- Time and date of access
This data helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Process orders and deliver digital products
- Provide customer support
- Improve our website, services, and user experience
- Send transactional emails (purchase confirmations, support responses, etc.)
- Send occasional promotional emails (only if you’ve opted in)
- Detect and prevent fraudulent activity
3. Cookies & Tracking Technologies
We use cookies and similar technologies (like pixels or analytics tools) to:
- Understand website usage
- Improve performance and marketing
- Personalize content and user experience
You can adjust cookie preferences in your browser settings at any time.
4. Third-Party Services
We may share your information with trusted third-party services we use to operate our business, such as:
- Payment processors (Stripe, PayPal)
- Email marketing platforms (e.g., MailerLite, ConvertKit, etc.)
- Website analytics (Google Analytics, Facebook Pixel)
- Hosting and security providers
We do not sell or rent your personal information to anyone.
5. Email & Marketing Communications
You will only receive promotional emails from us if you:
- Opt in through a form, checkout page, or free resource
- Join our email list voluntarily
You can unsubscribe from any email at any time by clicking the unsubscribe link at the bottom of the message.
6. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided personal data, please contact us, and we will promptly delete it.
7. Data Protection & Security
We take reasonable steps to protect your data from unauthorized access, alteration, or disclosure, including:
- SSL encryption
- Secure payment processing via trusted gateways
- Limited internal access to customer data
However, no method of transmission over the internet is 100% secure.
8. Your Rights
You may request to:
- Access, update, or delete your personal information
- Know what data we have stored
- Withdraw consent or request removal from marketing lists
To make any such request, email us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy at any time to reflect changes in legal, technical, or business operations. We encourage you to review it periodically. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
9×12 Agency
📧 Email: [email protected]
🌐 Website: 9x12agency.com