Effective Date: 8 July, 2025
Thank you for shopping at 9x12agency.com. We’re committed to providing high-quality digital tools and templates to help you launch and grow your co-op EDDM agency. Because our products are delivered digitally and accessible immediately, we maintain the following refund policy.
🔒 All Sales Are Final (Digital Products)
Due to the instant and downloadable nature of our products, we do not offer refunds or exchanges after a purchase is completed.
This includes:
- Canva EDDM templates
- Editable ad design bundles
- WordPress website templates
- Training videos or tutorials
- Any downloadable or streamable content
💬 Exceptional Circumstances
If you believe you purchased a product by mistake or are experiencing technical issues accessing the files or installation, we want to help.
Please contact us within 3 days of purchase at:
We’ll review your case individually and may offer a resolution if:
- You haven’t accessed or downloaded the files
- You’ve encountered a proven technical issue with the product that we cannot resolve
🛠️ Product Support
We stand by the quality of our templates and offer:
- Free demo website installation (where stated)
- Email-based product support
- Troubleshooting assistance with video tutorials
If you’re having trouble using your purchase, reach out — we’re happy to guide you.
❗ Unauthorized Use or Misuse
We reserve the right to deny support or refund requests from users found violating our Terms and Conditions, including sharing, reselling, or redistributing our digital products.
📝 Contact Us
If you have questions about this Refund Policy, or believe your situation requires special review, please email:
We respond to all inquiries within 1–2 business days.